Contact us
The best way to reach us is email. One inbox handles everything, and we reply within one working day.
Please email us from the address on your Poise account if you have one — it saves us asking.
Account and subscription help
Cancelling, switching plans, invoices, refunds and charges. The quickest route is the billing portal on our help page — most of these questions are answered there.
Subscription help and billing FAQs →Your data
Access, correction, export or deletion requests under UK GDPR. Email us from your account address so we can find your account quickly.
Read the privacy policy →Bug reports and feedback
Tell us what you were doing, what you expected and what happened instead. Screenshots help. Feature requests are welcome too.
Press and business enquiries
For partnerships, interviews or anything else commercial, use the same address and put the topic in the subject line.
Poise Money is a UK-based project. We don't offer telephone support, and we will never ask you for your password, a payment code or a one-time passcode over email. If a message claiming to be from Poise asks for those, ignore it and let us know.
Looking for answers first?
Many billing and account questions are answered on our help page.
Go to Help